Return & Refund Policy — ZIPPED™

Last updated: November 2025

At ZIPPED™, we want you to love every item you purchase.
If you’re not completely satisfied, we’re here to help — quickly and transparently.

1. Return Eligibility

You may return your item(s) within 14 days of receiving your order if:

  • The item is unused, unwashed, and in original packaging

  • All tags and labels are intact

  • You have proof of purchase (order confirmation or receipt)

To initiate a return, please email us at support@zippedstore.com with:

  • Your order number

  • The reason for return

  • (Optional) A photo of the product

2. Non-Returnable Items

For hygiene and quality reasons, we cannot accept returns for:

  • Worn or washed clothing

  • Sale or clearance items

  • Items damaged due to misuse or neglect

3. Defective or Incorrect Items

If you received a defective, damaged, or incorrect item, contact us within 7 days of delivery.
We’ll gladly replace the item or issue a full refund — including shipping costs — once verified.

Please include clear photos showing the issue to speed up the process.

4. Refund Process

Once your return is approved and received, we’ll process your refund within 7–10 business days to your original payment method.
Depending on your bank or e-wallet, it may take additional time for funds to appear.

5. Shipping Costs

  • Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.

  • We recommend using a trackable shipping service to ensure your item arrives safely.

  • ZIPPED™ is not responsible for items lost or damaged during return transit.

6. Exchanges

Exchanges are subject to product availability.
If the replacement item is out of stock, you will receive a full refund instead.

7. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  1. Check your bank or e-wallet account again

  2. Contact your payment provider

  3. If you still have issues, email support@zippedstore.com

8. Cancellations

Orders can only be canceled before they are shipped.
Once a tracking number has been issued, cancellations are no longer possible.

9. Contact Us

For return requests, refunds, or product concerns, contact:

📧 support@zippedstore.com
📍 ZIPPED™ HQ – Kuala Lumpur, Malaysia