Privacy Policy — ZIPPED™

Last updated: November 2025

At ZIPPED™, we value your privacy and are committed to protecting your personal information in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit or make a purchase from our store.

1. Information We Collect

We may collect the following types of personal information:

  • Contact details – name, email address, phone number, and shipping address

  • Payment information – billing address and transaction details (we do not store card information)

  • Account information – login details if you create an account with us

  • Usage data – browsing behavior, device information, and IP address (for analytics and performance)

We collect this information directly from you when you place an order, subscribe to our newsletter, or interact with our website.

2. How We Use Your Information

Your data is used strictly for legitimate business purposes, including:

  • Processing and delivering your orders

  • Communicating order updates or support messages

  • Improving website functionality and user experience

  • Sending promotional offers or newsletters (only with your consent)

  • Preventing fraudulent activity and maintaining security

We do not sell, rent, or trade your personal data with any third parties.

3. Data Storage & Security

Your data is stored securely using encrypted systems and trusted third-party platforms (e.g., Shopify, Stripe, and local courier partners).
We take all reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

4. Data Sharing

We may share limited data only when necessary for:

  • Payment processing (with secure payment gateways such as Stripe or FPX)

  • Order delivery (with logistics partners such as PosLaju, J&T, or DHL eCommerce)

  • Marketing or analytics (e.g., Facebook Pixel or Google Analytics, for ad optimization)

All partners comply with PDPA and use data only for the intended purpose.

5. Cookies

Our website uses cookies to enhance your browsing experience and analyze traffic.
Cookies help us remember your preferences and personalize your shopping experience.
You can disable cookies in your browser settings, but some features of our site may not function properly.

6. Your Rights (Under PDPA)

Under Malaysian law, you have the right to:

  • Access your personal data held by us

  • Correct inaccurate or outdated information

  • Withdraw consent for data processing at any time (subject to contractual or legal restrictions)

To exercise these rights, contact us at support@zippedstore.com.

7. Data Retention

We retain your data only as long as necessary to fulfill the purposes outlined in this policy — for example, while your account remains active or as required for legal compliance.

8. Third-Party Links

Our website may contain links to third-party sites.
We are not responsible for the privacy practices or content of those sites.
We encourage you to review their privacy policies before providing any personal information.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our business, technology, or legal obligations.
Updates will be posted on this page with the “Last Updated” date revised accordingly.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

📧 support@zippedstore.com
📍 ZIPPED™ HQ – Kuala Lumpur, Malaysia